Why work with us?

Our Story

Hello there, I'm Tomas Garcia, founder and CEO of CareFlow.

I’ve always been obsessed with efficiency, speed, and great customer experiences.

Few things frustrate me more than inefficient and sluggish customer support. From endless waiting times and outdated systems, to the frustration of being caught in an endless cycle of manual processes, the whole thing really gets to me.

Over the years (in addition to my rage) I’ve worked in some of the most high-pressure, customer centric industries out there. At Rappi and Glovo, I saw firsthand how businesses struggled to keep up with real time customer demands in last mile delivery. Later, at Docplanner, I witnessed a different but equally frustrating problem, healthcare processes that were slow, manual, and full of bottlenecks.

Through it all, one thing became clear to me:

❝ Customer service is broken. ❞

No matter the industry, businesses face the same problem: they want to offer exceptional service, but they’re held back by inefficiencies, overwhelmed teams, and outdated tools. Support agents are drowning in tickets, businesses are losing revenue due to frustrated users, and customers are left waiting far too long for answers.

I knew there had to be a better way.

The Birth of Care Flow

In 2023, I decided to take matters into my own hands. That’s when I launched CareFlow — a company designed to fix customer service with AI. 

But not just any AI. 

I wasn’t interested in building another generic chatbot that spits out robotic answers. I wanted to create something that actually works — an AI-powered agent that understands, adapts, and delivers real results.

The Future of Customer Service

Today, CareFlow is helping businesses across industries—from healthcare to logistics and e-commerce—finally deliver the fast, efficient, and personalized support their customers deserve. Faster responses, smarter interactions, and a support system that scales effortlessly.

This isn’t just another tech company for me. It’s a mission. I’m here to fix the way businesses connect with their customers, and I won’t stop until slow, frustrating service is a thing of the past.

🚀 The future of customer experience starts now. Let’s build it together 🚀