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Testimonials
Testimonials
Mark – CEO, Subscription 1st Ecomm platform
"Before working with this team, our support system was barely keeping up.
"Before working with this team, our support system was barely keeping up.
Every day, our agents were buried under repetitive queries, response times were lagging, and customer frustration was rising. We knew we had to scale, but hiring more agents wasn’t a sustainable solution.
Every day, our agents were buried under repetitive queries, response times were lagging, and customer frustration was rising. We knew we had to scale, but hiring more agents wasn’t a sustainable solution.
That’s when we decided to integrate AI-driven automation into our customer service. The results were immediate—over 65% of our inquiries were handled automatically, allowing our team to focus on complex issues. Response times dropped by nearly 50%, and our customer satisfaction scores soared.
That’s when we decided to integrate AI-driven automation into our customer service. The results were immediate—over 65% of our inquiries were handled automatically, allowing our team to focus on complex issues. Response times dropped by nearly 50%, and our customer satisfaction scores soared.
AI didn’t just support our team; it became a game-changer for how we scale support at a lower cost.”
AI didn’t just support our team; it became a game-changer for how we scale support at a lower cost.”
Sarah – CCO, Leading E-Comm Brand
"Before working with this team, our support system was barely keeping up.
"Before working with this team, our support system was barely keeping up.
Every day, our agents were buried under repetitive queries, response times were lagging, and customer frustration was rising. We knew we had to scale, but hiring more agents wasn’t a sustainable solution.
Every day, our agents were buried under repetitive queries, response times were lagging, and customer frustration was rising. We knew we had to scale, but hiring more agents wasn’t a sustainable solution.
That’s when we decided to integrate AI-driven automation into our customer service. The results were immediate—over 65% of our inquiries were handled automatically, allowing our team to focus on complex issues. Response times dropped by nearly 50%, and our customer satisfaction scores soared.
That’s when we decided to integrate AI-driven automation into our customer service. The results were immediate—over 65% of our inquiries were handled automatically, allowing our team to focus on complex issues. Response times dropped by nearly 50%, and our customer satisfaction scores soared.
AI didn’t just support our team; it became a game-changer for how we scale support at a lower cost.”
AI didn’t just support our team; it became a game-changer for how we scale support at a lower cost.”
Daniel Wong – COO, HealthTech SaaS
"As our company scaled, we struggled to balance efficiency with high-quality patient support. Our team was overwhelmed, and every new user added more pressure.
"As our company scaled, we struggled to balance efficiency with high-quality patient support. Our team was overwhelmed, and every new user added more pressure.
We needed a way to maintain exceptional service without endlessly expanding our staff. The AI-first approach was a game-changer. Within the first quarter, we reduced average resolution times by 45% and cut operational costs by 30%. More importantly, our patients felt the impact—satisfaction scores hit a record high, and retention improved significantly.
We needed a way to maintain exceptional service without endlessly expanding our staff. The AI-first approach was a game-changer. Within the first quarter, we reduced average resolution times by 45% and cut operational costs by 30%. More importantly, our patients felt the impact—satisfaction scores hit a record high, and retention improved significantly.
AI didn’t replace our team; it empowered them to focus on what truly matters—delivering exceptional patient care."
AI didn’t replace our team; it empowered them to focus on what truly matters—delivering exceptional patient care."
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